Don’t Neglect Tampons

I visited an AT&T emergency response validation testing session several years ago. After Hurricane Katrina they were able to start restoring service as soon as the area was considered safe enough for their people to enter.

What makes this possible for such teams? Training. Equipment. Food. Water. Most people will flag those.

What about toilet paper? And washing machines for what the teams wear under the protection gear? And sunscreen for when they finally get out from under the protective gear? And tampons? And several hundred other taken-for-granted details that become huge and potentially life threatening in their absence while standing in a toxic soup of stagnant storm water who-knows-what infused trying to restore basic communications for emergency responders.

When working on disaster recovery or an emergency response plan, don’t draft it in isolation. Benefit from other’s learning and iterations (lessons learned). It’s much better to prepare for something with a shopping list than a blank piece of paper. This is not an area where non disclosure is good for anyone.

This is true in the command center as well. How can efficient effective direction & information get communicated when key people don’t have access to their insulin or blood pressure medication? How do you manage your technical expert’s dairy problem while all the food you have access to is a vending machine full of chocolate bars?

Which assumes the machines will be full. What if it’s the day before restock? What if the restocking person broke up with their significant other or was high or was distracted? Are humans part of your calculation?

Granted, squirrelling away prescription medication isn’t easy (& maybe illegal where you are) but knowing the challenge exists before it’s a problem is the first step to solving it. Other things, like stockpiling daily-free & gluten-free food, tampons, tissues, toilet paper, and everything else identified from other’s work and your own tabletop exercises is relatively easy to manage.

And you? What are your thoughts?