[Emergency Response] Why interaction design is important ↦

Why interaction design is important ↦:

The Honolulu Civil Beat has tweeted a screenshot of the interface that was used to send an real alert for a nonexistent incoming ballistic missile on Saturday morning.

Fake Hawaii Missile Alert

Instead of selecting “DRILL – PACOM (CDW) – STATE ONLY” from what looks more like a list of headlines on The Drudge Report than a warnings & alerts menu, the operator chose “PACOM (CDW) – STATE ONLY” and sent out a real alert.

The design for this is obviously terrible.

Talk about setting yourself up to fail and fail spectacularly. 

The employee made a mistake but it’s not his fault and he shouldn’t be fired for it. The interface is the problem and whoever caused that to happen — the designer, the software vendor, the heads of the agency, the lawmakers who haven’t made sufficient funds available for a proper design process to occur — should face the consequences. More importantly, the necessary changes should be made to fix the problem in a way that’s holistic, resilient, long-lasting, and helps operators make good decisions rather than encouraging mistakes.

(Via Six Colors)

I can’t wait for an in depth professional and academic review of this event. So many basic things went wrong here we can all use this as a reminder to look at the foundations of our emergency response/security incident assumptions, tools, processes, training, etc.

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