Deploying a technique called work value analysis, Sassone measured not only the amount of work conducted by his subjects, but also the skill level required for the work. He found that managers and other skilled professionals were spending surprisingly large percentages of their time working on tasks that could be completed by comparably lower-level employees.
An important lesson lurks in these results that’s just as relevant now as it was then, back in the early days of the front office IT revolution: optimizing people’s ability to create value using their brains is complicated. Just because a given technology makes things easier doesn’t mean that it makes an organization more effective, you have to keep returning to the foundational question of what best supports the challenge of thinking hard about valuable things.
(Via Blog – Cal Newport)